I bought a new safe at West Coast Safes in November of 2010 my experience with "Steve", that helped me, was "Amazing" he was so informative and knew everything there was to know about safes. Also, the installation was quick and clean. When family and friends come to my home I will definitely tell them not go any where else but to "West Coast Safes".
Just wanted to let everyone know this is the most beautiful piece of furniture we own. The platinum paint job is absolutely flawless. Looks great with the black chrome and black pin stripping. The installers were in awe of the paint choice. I guess no one has ever chose it before. The install was the most professional install I have ever observed. The process was really cool to watch. Great guys to talk too. The safe itself cant be opened enough. Every time I see it I have to open it it. Thanks again to West Coast Safes. It took a while to get because of the custom paint color but I knew that when I bought it. Was well worth the wait and gave me time to redo my office. Both my cousins bought Master 25's too and love them. You cant go wrong with them. Thumbs Up!!!
Wonderful to deal with. Very competitive price with fast shipping. Steve, Brad and the entire team very helpful with all the important questions I had. I could not be more satisfied. Highly recommend West Coast Safe. These are good and honest people. I consider myself lucky to have found this great company.
Garrett W., I wanted to thank you for the help your provided me in store and making the purchase smooth without feeling pressured into spending more money as this is my first safe. The 2 installers arrived within the time frame we scheduled, took extreme care during the installing process which didn't take very long (very friendly yet professional guy's). They gave me a tutorial on operating the combination with key locking dial and to register the safe. Overall Very satisfied with the service and will recommend West Coast Safes.
Testimonial by Brian
I just want to let you know the Superior Safe that Stella and I
purchased was delivered and installed this past Tuesday. It's
beautiful! Anthony and his helper were very knowledgeable and
professional, and made it look easy. Ron, thank you for recommending
West Coast Liberty Safes, and Steve, thank you for making it an
enjoyable experience - the store, personnel, and selection of safes were
I was interested in my first long gun safe and found this company locally. I talked to Brad over the phone and he took the time to walk me through all of the products he offers that would fit my application. I checked them out online as he was explaining the pros and cons of each model. I've been looking here and there and honed in on the safe I wanted. I ended up getting a fast delivery and just paid over the phone with my credit card since he had more then enough photos for me to see the organization online.
He gave me a killer price on it and made me feel good about my purchase. The delivery driver, Skip, was professional and accomodated me asking to move the safe a few times to get the spot just right, leveled it for me, secured it to the floor with 4 bolts and made sure everything was working right. He even covered my wood floors before bringing in the safe on the dolly.
I highly recommend working with this company. It's a family owned small business who you can tell cares about each customer they get.
My Dad and I went out to look at West Coast Safes showroom on Memorial Day 2009 and found exactly what my Dad was looking for and got the safe next day! We had a wonderful buying experience dealing with the owner, his son, and even the delivery guys were awesome! I would recommend West Coast Safes to anyone out there looking to buy a safe.
Thanks again so much, West Coast, my Dad is so relieved to have his valuables safe!
I just wanted to thank you for the outstanding job your two installers did today: moving my old safe and delivering the new ammo can.These guys were very professional, were extremely careful and just did an awesome job.
A very happy customer,
To start off with the moment I called Steve picked up the phone and was willing to give me the best price around. Even better than the prices I was receiving from a company I have been doing business with for quite some time. The discount was significant. Steve walked me through every part of why my safe from him was a smart purchase. Out of everyone I have talked to about safes and vaults Steve was by far the most knowledgeable. I bought the TL30 AMSEC safe from Steve and I live a whole state away. Of course I thought no way would these guys be able to beat my local safe price. They beat my local guys price by $1,300.00 without it being delivered. Steve generously through in the shipping at an extremely reasonable rate. The next day, that's right, the next day I had my safe being loaded into my house. This was hand delivered by Steve (the owner) himself and his son Garrett. From the interaction I had with these two I made the conclusions that they know how to get a safe into a tight space with expertise and for a first time customer I had the owner himself deliver the safe to me, there is no more exact definition, this is your mom and pop family run safe shop, with the best prices in town, and the most trustworthy people dealing with your valuables. Thanks again Steve, thanks again Garrett I hope your drive back was safe and all is well! Hopefully I will see you soon and we can do more business! If this was an eBay transaction I would give them an A+++++++++++ 5 Star Rating on all categories from pricing to delivery! Thanks again! -Wes
I had been in the market for a gun safe for the past 6+ months before I came across West Coast Safes. In working with Steve he helped me decided on the best safe for my needs given my budget. I just took receipt of the safe today and it is exactly as he described it to me, considering that I had purchased it sight unseen. I would recommend them to anyone looking for a quality safe at the best prices.
After researching gun safes everywhere I landed at West Coast Safes. The customer service here is the best I have ever delt with. We have had the safe since July and it is a great safe. Thank you Steve, and the delivery crew that showed up on time and did an excellent installation. Anybody needing a safe, I highly recommend West Coast Safes.
From the moment me and my father steped into the store to the day we had our safes installed, these guys were a pleasure to do business with. I would recomened West Coast Safes to anyone looking into buying a safe for the home or business. Thank you.
Steve provided us a discount price for a new AMVAULT 2 hour fire rated safe and delivered and had it installed by two of his installers.
These two gentlemen pulled out our older 1500 pound safe and replaced it with a new larger and heavier 2300 pound safe without a scratch on our new epoxy coated garage floor nor the washing machine and cabinet just 1 inch on either side of the slot for the safes.
Great product, efficiently and professionally installed without damage to the home nor its adjacent household accessories. What more could a customer ask!?! My wife was so impressed with their teamwork and professional demeanor and gave them each one of her great pound cakes while I made final payment.
Thank You, Steve, Anthony and Daniel
I did a lot of research on gun safes before deciding on a Liberty Lincoln. I was about to buy the safe from a major online retailer when I hooked up with West Coast at a So. Cal. gun show. The West Coast price was a lot less and it included delivery and installation. But the best part about dealing with West Coast was its crew. Top notch, trustworthy and professional. The safe was delivered on time and quickly and perfectly installed. I highly recommend West Coast to anybody who is in the market for a safe.
West Coast Safes was great to deal with. They gave me the safe I wanted at an excellent price. Their service was nothing short of A+. If you plan to get a safe, you will not be disappointed buying one through them.
West Coast Safes and the entire staff are a refreshing experience.
Purchasing an item of this magnitude would generally take me months to complete. The in store service was impeccable. They are all patient and knowledgeable concerning all the variables in the "safe" world.
Anthony and Steve are amazing. Placing my safe where I wanted it was no easy matter. They never whined or complained one time. They maintained their humor and worked as hard as was necessary to get the job done to my satisfaction. Thank you!!
None of my friends will ever buy their safes from anyone but you.
I was referred to you by 2 different friends that you managed to please as well!
Again, thank you.
I purchased a safe in 2000. I couldn't find the company in San Diego. By happenstance the company had expanded and was now in Ontario Ca. as West Coast Safes.
What a great experience. From the purchase of the safe to the post delivery support Everybody was outstanding.
I had a problem with the safe (of my own making) and their response was superlative.
I Have to agree strongly with "the best safes,the best service and the best pricing.
I wanted, to order a good quality gun safe and got exactly what i wanted in these guys, not only was the safe of excellent quality, the delivery crew got it all put together and bolted into my concrete floored garage in no time flat, these guys really know what they are doing and i am very happy to say that i own one of their safes. Also the customer service is beyond outstanding, very courteous and knowledgeable, thank you again . It was a pleasure in doing business with them.
After researching several safe brands, I finally purchased a Liberty Colonial 30 from West Coast Safes. Great price and perfect for my needs. It took me several months to narrow down my options, but I'm very happy with my purchase. It took several weeks for my safe to come in because they didn't have any in stock at the time that I ordered, but it was well worth the wait. The installers (Anthony and Daniel) were professional, courteous, and very efficient in getting my safe installed and were also very helpful in answering my questions. I would highly recommend West Coast Safes to anyone needing a quality safe at an affordable price. Thanks WCS!
Steve and the crew were "GREAT". Went to the showroom on several occasions to check out the many different safe manufacturers. Steve help me on the final decision with the Fort Knox. I was impressed with fit and finish as it was going in my office. The safe was delivered by his crew and were very professional. Could not be any happier with the services they provided. Will be recommending them to friends and family. Thank you guy's so much for all your help.
Good morning West Coast,
My name is Trevor, you guys installed a safe for me that I had bought from you about a week ago, and my friend Elliot sent me some pictures of it all, and you guys knocked it out of the park.
I just gave Brad a general description of the house and let him have at it for choosing the color and hardware, and he nailed it.
I'm still in Saudi for a couple more weeks, but I can't wait to see this thing. I just wanted to let you know how thrilled I am, the color and everything couldn't have been more perfect, and I promise to recommend you to anyone I ever come across in the market for the best safes in the world!
Thank you all so much again, especially to Brad and the guys that lugged that beast into the house and got it set exactly where we wanted it, and it wasn't the easiest of locations.
All of you are awesome!
Thank you so much again!
UPS delivered the pockets last night at 9 PM. The door bell rang we were in bed already from a long day. I am very pleased with them and took them to the safe and really looked close to the ones that came with the safe. They are identical. A really good product and good service. Now, about that UPS.............Jerry Chilcoat
Great price, friendly service, delivery was on time and Anthony and his partner were kind and courteous
Testimonial by John
West Coast Safes
West Coast Safe,
My Denali safe was just delivered and installed. I'm so glad I took your advice and picked this safe.
It's a monster! The door is so thick and heavy, and the quality is very apparent.
In regard to the installers. They were very professional, and took the time to set the safe exactly as I wanted. Once the installation was done, one of the installers took the time to show me how to open the safe and go over all the care instructions.
I'm a general contractor who deals with contractors daily. I must say you have a great crew.
Sometimes you buy things that are not up to your expectations. With this safe, I got what I wanted.
Keep up the good work
I wanted to post a review of our experience with West Coast Liberty Safes, Inc. My Wife and I were in search of a larger safe (we own an old Liberty Safe). We visited West Coast Safes multiple times, speaking with Steve Woodruff. Steve was always patient with us, answering questions and gently providing guidance. We finally made a decision and purchased a National Security Magnum 50. We obviously had West Coast Safes deliver and install our new safe. The two people (Skip and Garrett) were utmost professionals, ensuring the new safe was level and they then bolted it to the floor. They then instructed us on the features of the safe. Finally, they even bolted our old Liberty Safe to the floor (which we did not originally do). I cannot say enough great things about these people and the folks who build Liberty/National Security safes. Our entire experience has been nothing short of phenomenal.
Superior Encore 22
Customer service from Steve Woodruff in the showroom was great. He took the time to show me the safes and benefits, he got me the best within what I was looking for. They gave me a delivery date for five days later with a two hour window. They ran over by ½ hour, but they did give an early courtesy phone call to let me know, which was appreciated! When they got here I was very happy to see that they were very discreet and showed up in an unmarked truck with the safe boxed up, so nosy neighbors wouldn't see it. The set up was very fast and they cleaned up. Installer Skip took the time to explain my lock mechanism and warranty info.
The safe seems very well built and has an easy to learn lock mechanism. Also, it has an awesome interior and very nice looking exterior. I really like that the door opens 180 degrees and has a solid steel door. Excellent safe for the price! Safe has a competitive warranty. I really like it so far! And would buy another safe from them. Thanks!
First I want to say Steve and his install crew from West Coast Safes did a great Job. The Wife and I are VERY satisfied with everything from the service in their showroom to delivery and installation. Really impressed how careful the delivery crew was navigating the safe through the house. Definitely worth the 200 dollars. They have the right equipment and did not put single scratch on the flooring or walls. The safe arrived in perfect condition. I would highly recommend.....
In September 2015, I came into the Ontario showroom and talked with Steve, the owner, at length about which safe to buy and for which purposes. I did my homework on gun safes and Steve was clearly knowledgable. He doesn't try to talk you into anything but gives you options to consider which was refreshing. Steve easily spent a half hour showing me the wares.
I settled my sights on a Superior Master Series and since it has arrived I couldn't be happier. My girlfriend had to handle the safe being moved into the place while I was out of town and Skip took amazing care to get the beauty inside. They even took measures to ensure it was perfectly level before leaving. The guys really went above and beyond the call of duty with the safe delivery. Many thanks.
My hat is off to West Coast Safes and if anyone is looking to purchase a top quality gun safe with great customer service from start to finish...look no further.
After looking everywhere I purchased a Brahma 25 from West Coast Safes. They were knowledgeable, patient and the easiest to buy from. Plus they saved me $$$ and I couldn't be happier. The delivery crew was the best I've ever had at my home. On time, clean, through and careful. You can't ask for more from any company. I highly recommend them.
Testimonial by GS
After 6 months of Research
We purchased a Liberty Safe from your company in May of this year (2010) after having a car fire in our driveway. I wanted to write you and share a few comments about your installation and the safe. I have spent almost 6 months researching safes on-line and in person. I have visited gun shows, stores and web sites. After all the research and understanding the difference between a safe designed for fire protection and against
theft and a metal cabinet that is sold in big box stores we settled on a Lincoln 25 model. We think it is a beautiful safe and best value for the money. We were very impressed with 2007 wild fire story on their web site having lived through it as well. The safe looks like a safe should look, it is sturdy, doors operate smoothly, lights turn on and it is clean and well made inside. Excellent purchase is all I can say. In addition to the safe, however, if anybody is looking to buy a safe they
would be hard pressed to find a better retailer then West Coast Safes. Your prices were the best in 150 mile radius. Your crew delivered the safe on-time even though it was almost an 80 mile drive, calling before they arrived. Once they got here they installed the safe perfectly and bolted it to our concrete slab without any problems, adjusted the doors, installed the lights and dehumidifier and made sure that we knew how to operate it. Kudos to you and your company. Please feel free to post this on your web site.
Just wanted to say thanks. You guys knew what you were taliking about, gave me great advise and now after the installers (great guys by the way) set up my safe I couldn't be happier. Thanks again felllas
I just purchased my second safe from West Coast Safes. As was my first purchase 10 years ago, the staff was very knowledgeable on the products being sold. Installation went off with out a hitch (no surprises). The staff from the owner to persons delivering/installing the safe were courteous, friendly and took all the time it required to answer all the questions I had. The prices were good also.
I know where I will by my next safe.
I could not be more pleased with my experience in dealing with West Coast Safes .After shopping around I chose West Coast. Not only were they the most informative, but were priced much lower than any of my local dealers. I also read the glowing testimonials and decided to go with them. The delivery was on time and the people they sent out were great. Now for the other story..so to speak. After a couple of days the Amsec lock failed. Here came the true test. West Coast was right on it and within a few days had one of their employees come out and do a flawless job on repair and replacement of the lock. Anyone can seem great when everything is fine but what impressed me about West Coast, and Steve and Brad who did an expert repair, was how helpful they were when I needed help. I would never go anywhere else. As an EX Cop I am a little cynical about people but I trust West Coast a 100%, not to mention the over 1000..dollars saved. I give them an 11/on a 10 scale
I purchased a West Coast 20 about two months ago, July of 2013. When I walked in and began looking I was greeted and approached by Steve. Steve was great to deal with. At no point was there any pressure on what safe to buy or trying to get me to buy a more expensive safe. Steve knew exactly what he was talking about and was able to answer every one of my questions. The buying experience was great and was very refreshing to know Steve wanted me to be happy with my purchase and not just trying to make a sale. The safe took a little longer than expected to come in, but that was not because of West Coast Safes. I know I must have been bugging the person who answered the phone because I called just about once a week until the safe came in, but the person who answered the phone never sounded as if I was annoying him and he gladly answered my questions every time. Now in September of 2013, I Just received my safe. The guys that delivered the safe arrived exactly when they said they would. They did a great job, were very knowledgeable and are great guys. After the safe was installed they stayed until I knew how to operate my safe. Awesome customer service. I know this will be my one and only place to buy a safe. Thank you guys.
Great customer service . Had questions about maintaining the finish. Always friendly with my several phone calls. Had a problem with the finish in one area and they got me a little credit.
Recommend West Coast Safes for your gun safe needs.
Dealing with West Coast Safes has been an excellent experience in every aspect. From smooth ordering, great communication, and on time delivery and installation, these guys are great. The install team of Anthony and Skip are outstanding. West Coast Safes took good care of me and I will be recommending them to all of my friends.
Our experience with West Coast Liberty Safes was very satisfying. The knowledgeable rep helped us decide on the perfect safe for our needs and the delivery was flawless. And best of all, the price was the best we found by far. We've purchased two safes from West Coast and recommend them to our friends.
Had a first class experience with West Coast Safes. First, they sold me a safe at a very good price. Secondly, the installation crew was courteous, clean and professional. They also took their time explaining how the electric lock works. I would highly recommend West Coast Safes if you are planning on buying a safe.
I was looking for a "CA" DOJ gun safe to be able to purchase a long gun in CA. Being shipped around by the military I was not looking to destroy my household good weight allowance by purchasing a huge safe. I had previously looked at Costco, Bass Pro and a few local gun shops. Last Saturday I took a road trip to West Coast Safes based on YELP and calgun.net reviews. I was greeted by Brad. I told him my budget and explained my goal. He asked if I would consider a "Used" safe. He walked us over to a Stone Grey Liberty CN-17 safe on the showroom floor. This safe was so immaculate, I thought it was brand new, and certainly not a 2006 model. I upgraded to an electronic lock and bartered on the exact Out the Door price. Wife approved, and an hour later they loaded into the back of my truck. (Honestly at this point I wasn't sure if I had a deal or was talked into a "used" car.) Got it home and placed it where I was wanting it. Heavy!!! Looks Amazing!!! That evening I started to research reviews on the safe. All was good. On Monday, I decided to call Liberty and ask about the warranty. I gave her the serial number and she asked me if it was purchased from West Coast Safes. I told her it was. She asked me if I worked with Brad. (She actually knows Brad ?!?) In fact she does. Impressed me. She informed me that all I need to do was to fill out the affidavit on their website and have it notarized, the safe warranty would be in my name. Outstanding. Glad my impulse "USED" deal was a great one!!!
My last review was very positive but wordy. Let me say that I just got my second Amsec safe delivered and installed by West Coast...All the outstanding comments I made were repeated in this delivery. Flawless installation, great crew of guy's and again more than satisfied. Waiting for the new Defense Vaults to come in to do a 3peat. Could not be happier with the whole operation at West Coast.
I just purchased two safes from West Coast safes, The safes showed up right on schedule, they were boxed and wrapped, when the delivery crew opened them up they were flawless. The only thing more impressive than the National Security safes were the actions of the delivery crew. You can tell that they do this all the time, they all knew what to do. I have hardwood floors, I was a little concerned about the pallet jack, but they but plywood down so nothing would get scratched. They had some difficult corners to maneuver and without even touching a wall, in it went. I am a do it yourself person, I was so glad that they installed these babies for me. They vacuumed the concrete dust from the drill as they were drilling. There was nothing to worry about, very professional, even made a suggestion where to put the large safe that was more work, but said it would look a lot better, they just wanted me to be satisfied. They were very competitive on the price, But the service was unbelievable. If you want to be informed about a safe purchase you owe it to yourself to go see they guys. They are freeway close to anywhere in southern Ca.. I wish there were more companies that operated like this one, it would be more pleasurable doing business. I am very satisfied with the overall level of service that I received and would not hesitate to recommend this company to anyone that is interested in a safe purchase or just wanted some information about safes. You won't be disappointed in any way, I know I wasn't. Thank You again for the outstanding service, and the quality products you sold me.
What an outstanding place to do business with. I received the product I wanted at the best price , delivered on time by 2 of the most caring employees that delivered this safe without a scratch and took care of my house like it was theirs. Salesman Brad was very knowledgeable and spent the time necessary to explain the different safe's for me to decide on. A great experience, THANKS BRAD AND STAFF!
I'd been looking at safes for about 1 year. I decided to get the RF6528 Amsec due to it's heavy weight and TL-30 rating. I did not want to get an RSC. Price and shipping cost for safe were very fair. Steve took the time to answer all my questions. So for excellent service and product I highly recommend Steve or either of his sons who also work there. The RF6528 safe was packaged unbelievable well. I've never seen anything packaged that well. Mine was shipped from the West Coast to the East Coast with no damage. The safe appears much nicer than I expected. The door is very easy to open and close. It will not move any further opened or closed from the position I leave it. The safe being nearly perfectly level probably doesn't hurt.
I recently had a safe delivered from West Coast Safes. When I received the product there was some physical damage to the finish, this was noted with the shipping crew and West Coast had the shippers pick up the safe and within a few days I received a new safe that arrived unscathed. It is nice to deal with a company, especially a family company, which takes care of their customer s after the order is placed and the money is collected. Top notch products and service.
Wow! We were very pleased to do buisness with West Coast Safes. After researching/communicating with several companys about safes we finally decided to visit West Coast Safes showroom. We met with Anthony and he was able to answer all our questions without any hesitations and was very professional. Bottom line.....Communication, Service, Delivery and Installation was flawless. We highly recommend West Coast Safes.
I wanted to let everyone know that purchasing a safe from West Coast Safes was a great experience. I purchased a Liberty FATBOY. Great product at a great price. The installers were, courteous, clean, and took the time to do a great installation. Before they left they made sure I was very familiar with the operation of the safe. They even moved my old safe for me at no extra charge. I would highly recommend them to anyone considering buying a safe. A professional installation is the only way to go! These guys are GOOD!
While researching the best safe for my needs/budget, I found Steve & Brad always available to answer the phone & capable of answering my questions. Once I decided on my safe I found West Coast not only had a reasonable price, but it was about the only place with 1 in stock.
Ordering was a breeze, and they helped with addressing a couple of special issues I had with shipping/delivery.
My Browning Deluxe 26 safe is everything I expected it to be. Enough storage for my needs; the on door gun racks keep all the guns I use regularly easily available. And the Axis shelving system beats the "bookcase" shelves found in other safes for versatility and available storage space.
Thank you Anthony! He really helped us out in a time of need. I can only suggest that if Anyone has questions or issues with a safe to give West Coast Safes a call!
Testimonial by Nick R. from Houston, TX
The Best, Hands Down
You can't ask for a better safe company to deal with. Brad was extremely helpful, professional, and quick to respond to all calls/emails. Steve worked me out a great deal on a top notch safe, that I plan to keep as an heirloom. They had my safe of choice in-stock, and was able to ship out the following day. Just know, if you have any issues, or it arrives damaged from transit, these people are the ones you want to be dealing with. They truly back what the sell, and they will make sure you are happy with what you buy... Thx, Nick
Got my safe today. It is absolutely awesome. I couldn't be any happier with it. love, love, love the West Coast logo. Incredible safe at an unbelievable price!
I will be a lifelong customer for sure and will try to steer everyone I know your way from now on.
Thanks Steve !!!!!
Wow, I have to say that buying a safe from West Coast Safes was made easy by their sales people in the showroom. I called to get information and then searched for the best prices. I bought from West Coast for their prices and their service. My safe was shipped to me in just days and it's beautiful. Thanks guys!
Hello West Coast Safe, I just wanted to express my complete satisfaction with your company. From the beginning to end each transaction was seamless and especially with your delivery gentlemen one of them was named Skip but both guys were GREAT. It was great doing business with West Coast Safes and I'll be passing the word along to my friends and family, thank you.
I received my Superior safe on 3-19-2013. It arrived unscathed and I was really impressed with the looks and function of the safe. Trully impressive staff at west coast. They were there to take my calls and help with any problems. I could not be more satisfied with the experience and highly recommend them.
The best price, the highest quality, and the absolute best customer service. Easy going, passionate, motivated and a pleasure to do business with. A flawless process. I will work with West Coast again and will recommend them to all. Thanks again!
I decided on the Amsec RF6528 TL-30 after extensive research. I wanted a true security safe and this one fit my needs perfectly. I decided on West Coast Safes after comparing prices. There is a Amsec dealer 5 miles from my home but they couldn't come close to West Coast Safes price, even after adding shipping and handling from CA to MI! The staff at West Coast answered all my questions and offered helpful suggestions for placement. I couldn't believe how well protected and secured the safe was when it arrived. Not a scratch on it! When I removed the packing, the special pallet they built to ship it on was simple to remove from the safe to set it in place. They thought of everything. I am totally pleased with my experience with West Coast Safes, and highly recommend them!
The owner and his employees are some of the most professional people I have ever met. I appreciate their honesty and work ethic. They answered all of my questions patiently and guided me toward the right safe for me in my price range. They delivered and installed my safe and everything was perfect. Thank you West Coast Safes and I would not hesitate to buy a safe from you again!!!
Testimonial by Larry
I researched buying a safe for over a year. I found some information online from various sources about the Superior Master Series line of safes and figured it would give me the most "bang for the buck". Understandably, I was a bit leery of making such a major purchase online, sight unseen. However, Steve took the time to patiently answer all of my questions over the phone and was also very prompt with any response via email. After our discussions and my subsequent purchase, I could not be happier with the safe and the excellent service that came with it. When it arrived, my wife, who had worked in the banking industry for several years and is quite familiar with physical bank security measures, was very impressed by the construction of the safe. Overall, I am glad that I invested a little extra and bought this safe from West Coast Safes... I got exactly what I wanted, with higher quality and customer service that is better than the major chain stores, that are just down the street from my house.
It?s becoming so rare nowadays to find a company that makes the entire customer experience a positive and non-stressful one, that it's definitely worth noting. I am a complete newbie when it comes to safes; I've never owned one and really knew very little beyond the obvious. After researching online and checking out the local Costco I just felt like I needed a little expert advice and some additional information to make a final decision. I called West Coast Safes and spoke with Brad. He was extremely knowledgeable of the products and different options, and most importantly helped guide me so I could feel confident that I was choosing the right safe for my needs. There was no up selling to try and get me to spend more than was really necessary and no pressure in terms of steering me towards one thing over another. Just a lot of good solid information and facts so I could make a good decision. My invoice was emailed promptly once I made my final decision (the price was completely fair and extremely competitive for what else is being offered out there). I had a few additional questions I emailed over and received a quick and thorough response, which I also appreciated. The installers (Skip and Anthony I believe) came out to my home about 2 weeks later to deliver and install my new safe (on time and ready to go). They too echoed the same professionalism and courtesy as Brad had. They were very patient and walked me through the install process. They took the extra time to make sure I knew how to work everything and didn't have any other questions. They were even kind enough to leave me with some touch up paint and a few other things to help me out.
The bottom line here is if you are looking for a company that stands behind their products and is extremely good at what they do, then look no further than West Coast Safes. I will definitely be back in the future if I have any additional needs and will certainly be passing your name along to any of my friends who need a safe. Thanks again and keep up the excellent work.
great service and exceptional after purchase service
After shopping around I chose West Coast safes. I had read the glowing testimonials and found their prices to be well over a thousand dollars cheaper then local dealers in my area. I was also impressed by the way they were able to answer questions and the guidance they gave me. The delivery was smooth and the people who installed my safe were first rate. What really impressed me was when the next day my electronic lock failed and I was unable to open the safe. Anyone can be great when you first buy something but when you have a problem the true nature of a CO really comes out. Well let me say that if I was initially impressed the after sale service swas even better than I would have thought. West coast safes jumped on the problem and within a few days were at my house installing an entire new lock after opening the safe with skill and professionalism. Throughout the process of getting my safe repaired they were extremely helpful and made any concerns I had disappear. I would recommend them to anyone who wants a fair price and professional courteous treatment. They are a 10 on a 10 scale.
OVER THE PAST 15 YEARS, I HAVE PURCHASED AND RETAINED 4 LIBERTY SAFES. ORIGINALLY INTRODUCED TO LIBERTY AT A LOCAL GUN SHOW, I NOW PROTECT MY ENTIRE FIREARM COLLECTION AND PERSONAL VALUABLES IN MY LIBERTY P-50s. CHOOSING THE LIBERTY BRAND WAS EASY, AS I WAS ABLE TO COMPARE 4 MAJOR SAFE MANUFACTURERS SIDE BY SIDE AT THE SHOW. THE DECISION WAS EASILY MADE, AND BASED UPON WANTING THE HIGHEST QUALITY SAFE AT A COMPETITIVE PRICE. MY GLOSS BLACK EXTERIOR SHINES LIKE A FLAGSHIP LUXURY CAR'S EXTERIOR, AND INTERIOR REFLECTS THAT OF A LIMOUSINE'S. I MUST ALSO MENTION THE TRUST AND PROFESSIONALISM OF THE DELIVERY INSTALLERS. DAMAGE FREE DELIVERY WITH LIBERTY EMPLOYEES THAT I CAN TRUST - A VERY IMPORTANT FACTOR WHEN HAVING DELIVERY PERSONEL IN YOUR HOUSE. I CAN'T SEE MYSELF GOING WITH ANY OTHER COMPANY AND BRAND. THANKS AGAIN WEST COAST LIBERTY - I CAN HONESTLY RECOMMEND YOU TO ANY SAFE BUYING CANDIDATE. YOU GET WHAT YOU PAY FOR!
I have had my Liberty Safe since 2003. I recently got locked out and made a trip to the showroom. As always, working with Steve is a reassuring experience. Everything is handled in a very helpful and professional manner. Ended up needing a service call and Brad was able to come to my house the next day. Installed a new lock. He did an excellent job and explained everything to my satisfaction. Dealing with West Coast Safes is always a good experience. Worth the reasonable price for the lock and service call to be able to access my safe. I highly recommend them for all purchases and service.
Above and beyond as far as customer service! Don't usually spend much time on testimonials, but the whole experience pleased us. Would and have recommended to friends. Thank you West Coast!
Testimonial by Tin Star Supply from Oak Hills/Hesperia, Ca.
Just had my 3rd safe I purchased from WCS delivered and installed. All my safes are Liberty, 2-Lincolns and one Franklin. I couldn't be happier with the sales staff and the installers are knowledgable, quick and well spoken. These guys are fantastic to deal with and I would recommend anyone to give them the opportunity to earn your business.
I enjoyed doing business with West Coast Safes. Very professional and nice. The installers were on time, courteous, clean, and took the time to do a great installation Before they left they made sure I was very familiar with the operation of the safe. I would highly recommend them.
Did a lot of research and found this to be the best starter safe for my guns and valuables . Took a couple weeks longer than they thought to be delivered to the store but after setting up a delivery time the customer service I received has been outstanding. There was a mix up on installing a power strip before delivery so the delivery guys drilled the hole and installed a power strip I already have and gave be a dehumidifier to make up for it.
Went in a few weeks later looking for a combination dial light and to see if they had the new door backings they said would soon come standard on the WC-20. Not only did they have it in and included it in the original cost at no charge, they also gave me the safe light for free since I am active duty military.
Great employees and very knowledgeable. Have recommended them to all my friends and have had similar great reviews from those that have bought from West Coast as well.
The safe was finally delivered to the recipients today and of course they were quite pleased. It took a while but that is to be expected. I was not at the delivery site to see the unit as delivered but was told by those that were that you did an outstanding job of packaging. The safe did not have a scratch on it. The devil is in the details and you and your organization did a fine job on those details. It's been a pleasure doing business with you.
PS: On the subject of details, I received the sales invoice in the mail as requested.
I spent several months researching gun safes and had a budget that I had to stick to. I happened upon West Coast Safes and the guys there were very helpful and knowledgeable. They took the time to explain the differences of the safes in my price range and gave me a great deal. They even loaded it in my truck for me. There was no high pressure sales and they didn't try and up-sale me. I returned later to purchase accessories and received excellent customer service then as well. I have recommended them to friends. I will be a repeat customer.
Superior Master safe just delivered and installed. All aspects of purchase to installation were very professional. We are very pleased with West Coast Safes. They did a great job. Thanks to all involved from Steve to Anthony and Brad.
Head to Head pry test against an entry line Liberty Safe and a like priced Competitor. Check out how easy it is to break into some of the cabinet makers so called gun safes. Also shows the build of the Liberty Safe tough door.
The staff at West Coast Safe was excellent to work with. They gave me great advice and delivered the safe two days after my purchase. The delivery and install crew let me know exactly when they would arrive and they had the safe installed within 30 minutes. A great experience and I will definitely recommend this company to anyone considering a purchase. Thanks to all of you.
I wanted a top quality gun safe. West Coast had the best prices, and the delivery charge was unbelievably fair! As I researched my purchase, Steve and his son never grew tired of my questions and ALWAYS returned my phone calls and emails promptly. They promised to deliver between 8-9AM and at 8:50, my doorbell rang. What a job getting it into the house and where I wanted it. (weighs 3500 lbs and the room it was going in was small) They did a terrific job. No damage, no issues, no "attitude". Its very hard to find an old fashioned, genuinely friendly family operated business who can compete with the "big guys". West Coast went above and beyond. All the options ordered were as I asked for, right down to some extra keys and touch up paint. I'm very fortunate they were willing to deliver to the Phoenix area from California.....and for thousands less than area safe companies. As a business owner myself, I recommend them without hesitation. You will be very pleased if you favor West Coast with your purchase!! Professional, honest, good folks, great price, no hassles !!
My beautiful safe was delivered and set up today by Anthony and Mike. These guys did a GREAT job, very professional and hard-working. Won't hesitate to recommend you in the future (as I have already). Thanks, George C.